If you have previously excluded with us, there are some things which you should be aware of.
1) Your self-exclusion must be removed before you can play with us again on any of our sites. This includes a 24 hour cool-off period once we have processed your request.
2) We reserve the right to refuse your return to play. We will only do this where we still have some concerns.
3) Before returning, your account will be reviewed and a deposit limit may be applied to your account(s).
Our Safer Gambling team will help guide you through this process and will be on-hand to answer any questions that you may have regarding your return to play.
If you are currently excluded with us, please note that the following scenarios are not permitted;
1) You may not register / play with us where a self-exclusion is already in place. We will work with you to resolve any such scenario.
2) You may not use another person's account to gamble with us. This includes using your payment method(s) to gamble on their account, setting your account up using their details or any similar behaviors which may attempt to mask your activity on our site(s).
Our Customer Support team will help guide you through this process. Please note that in any such scenario, we reserve the right to void any winnings.
Previous self-exclusions may sometimes affect your account temporarily, even if you are no longer excluded with us. It's rare, but it can happen, so please be patient with us if it does happen.
Our Customer Support team will help guide you through this process.