If you receive an error message when rotating your device, it may be due to screen orientation settings or an issue with the current game session. Try these steps:
- Ensure Screen Rotation is Enabled:
- For iPhone/iPad: Swipe down from the top-right corner (iPhone X or later) or swipe up from the bottom edge of the screen (iPhone 8 or earlier). Make sure the "Portrait Orientation Lock" (padlock icon) is off.
- For Android: Swipe down from the top of the screen to access the quick settings menu and ensure the "Auto-rotate" feature is enabled.
- Refresh the Page or Restart the Game:
- Sometimes simply refreshing the webpage or restarting the game can resolve the issue.
- Clear Your Browser Cache:
- For Chrome (Mobile): Open the Chrome app, tap the three dots in the top-right corner, go to "History" > "Clear browsing data," select "Cached images and files," and tap "Clear data."
- For Safari (iPhone/iPad): Go to "Settings" > "Safari," tap "Clear History and Website Data," and confirm by tapping "Clear History and Data."
- For Firefox (Mobile): Open the Firefox app, tap the three dots in the top-right corner, go to "Settings" > "Privacy," tap "Clear private data," select "Cache," and tap "Clear Data."
If the issue persists, please contact our support team for further assistance.